Investigating - We are currently investigating some delays in data processing on our servers.
The systems affected are: - Address lookup - Some addresses are missing from live and historical journeys. - Overspeed Event data - The latest overspeed events are unavailable for some vehicles.
We apologise for any inconvenience caused.
Nov 14, 2024 - 09:16 GMT
Resolved -
Systems are fully operational and data backlogs have been cleared. We are continuing to monitor.
Nov 15, 13:11 GMT
Monitoring -
Systems are operational, but we're continuing to monitor very closely.
Nov 15, 12:01 GMT
Identified -
There is now intermittent availability of systems. We're continuing to investigate and closely monitor.
Nov 15, 11:55 GMT
Update -
We are continuing to investigate this issue.
Nov 15, 11:37 GMT
Investigating -
We are investigating reports of the Fleet Management Portal, and associated systems, being unavailable. Lightfoot devices will hold any data and report it into the system once it becomes available. No data will be lost. We apologise for any inconvenience caused.
Nov 15, 11:25 GMT
Resolved -
Traffic has returned to expected levels and the backlog has been cleared by the system. Vehicle positions and tracking information should now be up to date. We apologise for any inconvenience caused.
Nov 7, 15:53 GMT
Update -
Traffic has improved, but we are still seeing degraded performance from third-party networks. We're continuing to closely monitor. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
Nov 7, 13:09 GMT
Monitoring -
We are seeing increased traffic from devices flowing in to our servers. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
Nov 7, 11:20 GMT
Identified -
Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data. This means that some vehicle tracking information may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.
Nov 7, 10:24 GMT
