A fix for the root cause has been deployed and all data processing has been completed. We have seen a reduction in vehicles reporting as signal lost, when they shouldn't be, to near zero.
We will now monitor this incident to ensure it has been fully resolved.
Posted Oct 29, 2026 - 16:40 GMT
Identified
We understand the root cause of the issue and we are working towards a fix.
No data has been lost and devices are still transmitting data successfully. The issue is an internal processing error preventing live tracking and journey data from being displayed in the portal.
Posted Oct 29, 2026 - 14:36 GMT
Investigating
We are aware that there a number of vehicles showing as Signal Lost in the Lightfoot portal despite being active. Our teams are investigating and will provide updates as soon as we have them.
Posted Oct 29, 2026 - 11:00 GMT
This incident affected: Fleet Management Portal (my.lightfoot.co.uk).